Local Tradez Support

Support

Welcome to Local Tradez Support.

We’re committed to helping homeowners, contractors and platform users get the most out of Local Tradez.

If you need assistance with your account, subscriptions, technical issues, platform functionality or general enquiries, please contact our support team.

Contact Support

Email Support
localtradez.app@gmail.com

Website
localtradez.com.au

Support Enquiries

We can assist with:

Account Support

Login issues
Password resets
Account access
Profile updates
Account settings

Contractor Support

Contractor registration
Licence uploads
Insurance uploads
Subscription enquiries
Membership questions

Homeowner Support

Platform navigation
Job creation assistance
Upload issues
Messaging support

Technical Support

App errors
Bug reports
App performance issues
Notification issues
Website issues

General Enquiries

Platform information
Feature requests
Partnership opportunities
Business enquiries

Response Times

Local Tradez aims to respond to support enquiries within two (2) business days.

Response times may vary depending on enquiry volume and the complexity of the issue.

Bug Reports

If you are reporting a bug, please include:

Device type
Operating system version
Screenshots (if available)
Steps taken before the issue occurred
Any error messages displayed

Providing this information helps us investigate and resolve issues more quickly.

Platform Disputes

Local Tradez is a workflow and communication platform.

Local Tradez does not mediate disputes between homeowners and contractors relating to:

workmanship
pricing
payments
delays
defects
project outcomes

Users are encouraged to communicate directly with one another to resolve any issues.

Emergency Situations

Local Tradez is not an emergency response service.

If there is an immediate threat to:

life
health
safety
property

please contact emergency services or an appropriately licensed emergency contractor immediately.

Feedback

We welcome feedback from our users.

If you have ideas, suggestions or recommendations that may improve Local Tradez, please email:

localtradez.app@gmail.com

Your feedback helps us continue improving the platform for homeowners and contractors across Australia.

Local Tradez Pty Ltd
102 Great Western Highway
Blaxland NSW 2774
Australia

Email:
localtradez.app@gmail.com

Website:
localtradez.com.au